Returns and exchanges

Contact and information To request a return or exchange, contact us through the original transaction channel or the inquiry option on this page. Include the piece reference, transaction details and your contact information. For damage or an incorrect item, photographs can help us assess the issue.

Return shipping and checking Please contact us to confirm the return address and shipping method, protect the piece carefully, and gather any accompanying accessories, certificates and packaging. This contact process does not restrict any statutory right to cancel a contract.

Refunds and exchanges We will explain refund methods, progress and exchange availability according to the actual transaction and applicable law. Cross-border transactions also require confirmation of shipping and refund arrangements. This page does not exclude consumers’ statutory rights.